Last Updated on 3/19/2024. This privacy policy is effective immediately.
Objective
This policy applies to all processing of personal data carried out by Pella Windows And Doors and has the objective of informing the user regarding the way in which Pella Windows And Doors carries out the processing of personal data (including details of the type of personal data collected and the purpose of processing) and regarding the rights of the user in relation to their personal data.
Contact – How can I contact?
In case of having any questions about the Privacy Policy, the user can contact Pella Windows And Doors through the following means:
Headquarters are located at: 11818 N Creek Pkwy North, Suite 105, Bothell, WA 98011
Contact phone number is: 425-455-5550
The user may establish direct and effective communication with Pella Windows And Doors by written communication sent to any of the indicated addresses or also by sending an email to the address: wilsonaa@pellapnw.com
In addition, information of the officer in charge of processing your personal data is listed below:
Trade name: Pella Windows And Doors
Identity of the controller: PWD Seattle, LLC
Address: 11818 N Creek Pkwy North, Suite 105, Bothell, WA 98011
Email: wilsonaa@pellapnw.com
Processing identification – How do we collect personal data?
In compliance with current regulations on the protection of personal data, especially:
The California Consumer Privacy Act (CCPA), Assembly bill No. 375.
The Virginia Consumer Data Protection Act (VCDPA).
The Colorado Privacy Act (CPA)
The Connecticut Data Privacy Act (CTDPA)
Canada’s Anti-Spam Legislation (CASL) & Personal Information Protection and Electronic Documents Act (PIPEDA).
Mexican Federal Law on the Protection of Personal Data in Possession of Private Parties (LFPDPPP).
Pella Windows And Doors collects personal data in its possession when the user:
(i). completes the forms of https://www.pellaofdfw.com/ ('Site');
(ii). subscribes to the newsletter;
(iii). answers a poll or completes a web form;
(iv). completes a printed form;
(v). sends an email or communicates by phone, which are then loaded in the corresponding forms; Personal Data Collected - What personal data do we collect?
Pella Windows And Doors collects information when visiting their web page, and mainly by completing its registration forms.
The following data is collected: full name, email, phone number, gender, date of birth, nationality, address and credit information.
As a rule, when personal data is requested to use a service or access certain content, its delivery will not be mandatory, except for those cases where it is specifically indicated that it is data required for the provision of the service. In this case, the user may freely choose not to register and/or not to contract the services.
The user declares and guarantees that all the data provided by him are true and correct and undertakes to keep them updated. The changes may be communicated to the Data Protection Delegate or to the address indicated in Section 2 hereof.
Likewise, the user acknowledges that the data required by Pella Windows And Doors are necessary, adequate, and not excessive to carry out the purposes expressed in Section 5 hereof, which would be impossible to fulfill if said data are not provided.
Any false or inaccurate statement that occurs as a result of the information and data given, as well as the damages that such information may cause, will be the responsibility of the user.
Purpose - What do we use personal data for?
The personal data requested to the user will be used for the following purposes:
The data subject to treatment will not be used for purposes other than or incompatible with those mentioned above and that motivated its collection. Notwithstanding the foregoing, it is stated that the recorded data may be used, in addition to the purposes for which it was expressly collected, for the purpose of carrying out statistics, managing incidents or conducting market studies. However, in the event that personal data is processed for a purpose other than that initially specified when collecting said data, a compatibility analysis will be carried out by Pella Windows And Doors in accordance with applicable regulations. The processing will only be authorized if the original purpose is compatible with the new purpose or allowed in accordance with an independent legal basis. In these cases, the user will be informed of the changes in purpose or legal justification for the processing of their data.
We remind the user that they can oppose the sending of commercial communications (unsubscribe) and stop receiving emails from Pella Windows And Doors, reliably notifying Pella Windows And Doors, which will proceed to interrupt in the shortest possible time after receiving such communication. For this purpose, it may send an email to the address indicated in Section 2, a postal mail addressed to the address indicated in Section 2 hereof, or directly follow the unsubscribe instructions detailed at the end of each email of Pella Windows And Doors.
How do we use your information?
We will use the information we collect about you for the following purposes:
If we want to use your information for any other purpose, we will ask for your consent and use your information only when we receive your consent and then only for the purpose(s) for which consent will be granted, unless we are required by law to do otherwise.
We will retain your personal information with us for an unspecified amount of time after user accounts remain idle or for as long as necessary to fulfil the purposes for which it was collected, as detailed in this Privacy Policy.
Consent
By providing personal data to Pella Windows And Doors, the user declares to accept its processing fully and without reservation by Pella Windows And Doors. The user gives his/her free, express and informed consent to Pella Windows And Doors' use of the data collected for the purposes indicated in Section 5, as well as its incorporation into a Pella Windows And Doors database.
The Pella Windows And Doors carries out the processing of legitimized user data: (i) the contracting of Pella Windows And Doors services by the user, in accordance with the terms and conditions that are made available to the user at the end of the completion of the service request form (prior to possible contracting) and which the user (after reading them), and if the user agrees, can accept by ticking the box that has been included for this purpose; and (ii) the free, informed and unambiguous consent of the user, made after reviewing this privacy policy, where Pella Windows And Doors informs you of the processing it will carry out with your data, and if you agree, by ticking the box that has been included for this purpose in the service request form. Data processing that is not covered by any of the above legal bases will be carried out if Pella Windows And Doors considers it necessary to protect a legitimate interest and only if it does not infringe the fundamental rights and freedoms of the user.
Validity - How long do we keep it?
The data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes described in Section 5 above. In particular, personal data will be kept for as long as the business relationship is in force (and to the extent that you have not previously requested their deletion) and for as long as obligations, indemnities and/or liabilities may arise under the business relationship or for the services provided.
Pella Windows And Doors informs you that it will retain information essential to identify the origin of the data stored for the duration of the client's relationship with Pella Windows And Doors and/or revocation of the user's consent in accordance with the information in Section 5 of this Privacy Policy and/or as long as required by applicable law.
Confidentiality / Assignment / International Transfer - Do we disclose data to third parties?
Pella Windows And Doors will keep collected personal data private and confidential, and will not use it for purposes other than those set out in Section 5 hereof. Pella Windows And Doors requires its employees and third parties providing services that access the contents of the databases to sign confidentiality and personal data processing agreements (or include such obligations in the service agreements it signs with such providers, as indicated in the following paragraph).
The user's personal data collected by Pella Windows And Doors will not be transferred, sold, exchanged, transmitted and/or communicated to third parties outside Pella Windows And Doors without the user's consent, except for legal obligation and/or for the purpose of providing the services to the user. This does not include certain employees and service providers enabling Pella Windows And Doors to keep the Site operational, fulfil the objectives set out in Section 5 of this document and/or provide services to the user, who have undertaken the obligation to maintain the confidentiality of the data provided and undertake to comply with applicable regulations on the protection of personal data, at the time of contracting. Contracts with service providers stipulate the purpose, scope, content, duration, nature and purpose of data processing, the type of personal data, the categories of data subjects and the obligations and responsibilities of Pella Windows And Doors and contracted third parties.
In particular: Pella Windows And Doors may share the personal information provided with parent companies, affiliates, subsidiaries, related companies and/or intermediaries related to Pella Windows And Doors.
Pella Windows And Doors may share certain user-provided personal information internally within Pella Windows And Doors, with certain departments, such as administration, marketing, or IT.
Social Networks. Pella Windows And Doors also uses social networks, such as Facebook or Instagram, and has integrated functions of these networks into its services. The user may only use these social networks to the extent that they are registered in them and have accessed the corresponding social network with their user. These social networks have their own privacy policies and their own terms and conditions, over which Pella Windows And Doors has no interference or control.
Finally, you should be aware that Pella Windows And Doors may (and that Pella Windows And Doors reserves the right to) disclose your information in the following cases:
Pella Windows And Doors declares its intention to adopt the necessary technical and organizational measures to ensure the security, integrity and confidentiality of the data in accordance with the provisions of CCPA,, ,VCDPA,, ,CPA,, ,CTDPA,, ,PIPEDA-CASL, and ,LFPDPPP in order to prevent its tampering, loss, consultation or unauthorized processing. In particular, all the credit data provided is transmitted via SSL (Secure Socket Layer) and encrypted in the database of the payment platform of the provider of these payment services. It is stated that credit data (credit card number, among others) are not stored in the Pella Windows And Doors servers or in Google Drive. In order to guarantee the confidentiality of the processing, the payment service provider is contractually obliged to respect the confidentiality of the information.
Pella Windows And Doors does not guarantee absolute privacy when using the Site, since the possibility that unauthorized third parties may have knowledge of it cannot be excluded. The user acknowledges that the existing technical means that provide security are not impregnable and that even when all reasonable security precautions are taken, it is possible to suffer manipulation, destruction and/or loss of information. In the event that a security incident is detected and entails a significant risk to the data owner, such event will be reported without delay to the competent control authority, together with the corrective and remedial measures implemented and/or to be implemented.
Pella Windows And Doors is not responsible for the loss or deletion of data by users. Similarly, Pella Windows And Doors accepts no responsibility for possible damage caused by computer viruses.
Finally, the user must also take measures to protect their information. Pella Windows And Doors insists that you take every precaution to protect your personal information while on the Internet. At the very least, it is advisable to change your password periodically, using a combination of letters and numbers, and to make sure you are using a secure browser.
Data owner rights and procedures to respond to their exercise - What rights do I have as a data owner?
The data owner user may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion of his/her personal data, in accordance with the provisions of the CCPA, the provisions of the VCDPA, the provisions of the CPA, the provisions of the CTDPA, the provisions of the PIPEDA-CASL, the provisions of the LFPDPPP, as applicable.
The exercise of these rights may be carried out by the user him/herself by means of an e-mail addressed to gutierreza@pellatx.com, or by any of the methods provided for in the applicable regulations referred to above. Pella Windows And Doors may request the data necessary to validate the identification of the data owner.
The deletion of some data shall not be carried out where it may cause damage to the legitimate rights or interests of third parties, or where there is a legal obligation to retain the data.
If you are located in the UK or EEA, and subject to national or local law exemptions, you have certain data protection rights in certain circumstances. Please contact us if you would like to exercise any of these rights.
Training - Do we train?
The staff of Pella Windows And Doors whose functions are related to the processing of personal data are trained in order to ensure better protection of personal data and the rights of data subjects.
Links to third parties - Does our Site contain links to other websites?
The Site may contain links to third party websites, with or without advertising content, whose privacy policies are foreign to Pella Windows And Doors. The linked sites are not related to Pella Windows And Doors and, their existence in no way presupposes that there is any kind of suggestion, invitation or recommendation to visit the target sites or any kind of link or association between Pella Windows And Doors and such sites. Pella Windows And Doors is not responsible for the content, use and activities of these linked sites, or for any actual or potential, material or moral, direct or indirect damages suffered by users and derived from the information contained in such sites or the relationship that users may establish with third parties whose services have been published on the Site. Notwithstanding the above, any feedback on these linked sites will be useful to Pella Windows And Doors in order to improve the services and/or ensure the integrity of the Site. Pella Windows And Doors undertakes to do everything possible to prevent the existence on its Site of links to sites with illegal content.
Children's Privacy
At Pella Windows And Doors, we recognize the importance of protecting the privacy of children. Our commitment to safeguarding the personal information of minors is unwavering. We may collect and process personal information from children under the age of 13, but only in compliance with all applicable laws and regulations, including obtaining parental or guardian consent as required.
If you are a parent or guardian and you believe that we have collected personal information from your child without appropriate consent, please contact us immediately, and we will take prompt action to address the situation.
For residents of California: We do not sell the personal information of California consumers who are 16 years old or younger unless we have obtained prior parental authorization. If your child is under the age of 13, we insist on receiving parental or guardian consent for the collection and processing of their personal information. If your child falls within the age range of 13 to 16 years, they can opt-in to allow the sale of their personal information. Our websites and services designed for children will incorporate age verification and ensure the necessary consents are obtained.
For EU residents: We do not collect or process personal information of individuals in the EU under the age of 16 without explicit consent from a parent or guardian. Our websites and services directed towards children will include age verification and require the appropriate consents.
Cookies - Do we use cookies?
When you visit the Site, Pella Windows And Doors may store certain information on your computer in the form of a "cookie" or similar file. The Site uses cookies to (i) track advertising, (ii) collect traffic data from the Site, and (iii) improve the user experience when using the Site.
The user should be aware that, in order to browse the Site, it is not necessary for him or her to allow the installation of cookies sent by the Site. This may only be required in relation to certain services. You may delete cookies from your computer hard drive, prevent access to your computer through your browser or by choosing the corresponding option when asked about the possibility of using cookies for these purposes and in accordance with Pella Windows And Doors Cookie Policy.
Cookies are files of information that a website or the provider of certain services on the site transfers to the hard drive of the user's computer via the browser. Cookies by themselves cannot personally identify the user (although they may contain the user's IP address) but they allow them to recognize the user's browser, and to capture and store certain data (the user's operating system, the domain name of the website from which the Site was linked, among others). Pella Windows And Doors reserves the right to hire the services of third parties to analyze and understand the users of the Site, who may not use the information collected for purposes other than improving Pella Windows And Doors' services.
Approval
Your use of the Site constitutes your acknowledgement and approval of Pella Windows And Doors' Privacy Policy and Pella Windows And Doors' Terms and Conditions, if any. Likewise, the user accepts Pella Windows And Doors' Privacy Policy and Pella Windows And Doors' Terms and Conditions by completing the request for services.
Do United States residents have specific Privacy Rights?
You may have certain rights regarding our processing of your personal information under applicable local law. If our processing of your personal information is governed by such laws, this section provides you with additional information regarding your rights and our processing of your personal information under applicable local law.
MARKETING COMMUNICATIONS
We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us.
DATA RETENTION
Your personal information will be held for only so long as it is necessary for the purpose for which it was originally collected, and in accordance with applicable local law. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy. When assessing retention periods, we first examine whether it is necessary to retain the personal information collected and, if retention is required, work to retain the personal information for the shortest possible period permissible under applicable law. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we process the personal information, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
YOUR PRIVACY CHOICES AND RIGHTS
Depending on the jurisdiction in which you live, you may have the following rights under applicable local law:
These rights may be limited or denied in some circumstances. For example, we may retain your personal information where required or permitted under applicable law. You may also opt-out of our “sale” or “sharing” of your personal information through privacy preference signals recognized under applicable local law, such as the Global Privacy Control (GPC), but please note that this signal will be linked to your browser only. For more information on the GPC and how to use a browser or browser extension incorporating the GPC signal, see https://globalprivacycontrol.org/.
VERIFICATION PROCESS
In order to protect your information, we will confirm a requestor’s identity before responding to any request. To start the process, you must provide your name and email. We will ask you at least one question, and you must reply by email with the correct answer for each question based on your previous interaction with us. If we still cannot verify your identity as required by applicable laws, we will let you know and may ask additional questions. Otherwise, we will acknowledge your request and contact you later with our full response. We will only send verification questions from wilsonaa@pellapnw.com.
Before sending a verification response, please double-check the email address. If you receive an email that appears to be from us but is not from our verification email address listed above, do not respond. Any information we gather through this process will only be used for consumer verification, security procedures, or fraud-prevention. We will delete any verification information as soon as practical after processing your request.
AUTHORIZED AGENTS
You may designate an authorized agent to exercise your rights under applicable laws on your behalf. Pursuant to applicable laws:
FINANCIAL INCENTIVES
"Financial incentive" means a program, benefit, or other offering, including payments to consumers as compensation, for the disclosure, deletion, sale, or sharing of personal information.
The law permits financial incentives or a price or service difference if it is reasonably related to the value of the consumer's data. A business must be able to explain how the financial incentive or price or service difference is reasonably related to the value of the consumer's data.
The explanation must include:
We do not offer financial incentives to collect personal information and we will not discriminate against you if you exercise any of the rights provided by applicable laws set forth in this Privacy Policy. Please note that a legitimate denial of a request for information, deletion, or to opt-out is not discriminatory, nor is charging a fee for excessive or repetitive consumer requests as permitted by applicable laws.
APPEALS
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.
CALIFORNIA RESIDENTS
California Civil Code Section 1798.83, also known as the 'Shine The Light' law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated.
With your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
Modifications - Is this the most current version?
This is the current version of the Pella Windows And Doors Privacy Policy, updated on March 19, 2024.
Pella Windows And Doors may at any time and without prior notice, modify this Privacy Policy. Such modifications will be operative from their publication on the Site or when they are notified to users by any means, whichever occurs first. The user must keep informed about the terms included here by entering periodically.
