If the tinting contributes to a defect in the product, the defect would not be covered under the warranty.
If the modifications contribute to a defect in the product, the defect would not be covered under warranty.
Pella does not have a time limit on this; however, we do recommend you install your product as soon as possible to avoid storage damage. Pella is not responsible for damage from improper storage.
Limited lifetime warranty coverage, in warranties that include this coverage, applies to the original purchaser of Pella products in an owner-occupied single-family residence. See written limited warranty for details, including exceptions and limitations, or contact Pella Customer Service at 877-473-5527.
The warranty automatically comes with your product when you purchase it. If you have a warranty question, you can contact Pella Customer Service at 877-473-5527 or see written warranties for complete details.
No, if Pella’s installation instructions are followed, your product is covered by the product warranty.
Pella does not recommend painting these materials. If the paint contributes to a defect in the product, the defect would not be covered under the warranty.
The length of coverage varies for different product components and service labor within a product warranty. The product warranties cover the cost of labor for the first two (2) years from the date your product is purchased. See written warranties for complete details including the specific labor and product component warranty periods.
Yes, it is the same product and has the same warranty.
The warranty comes with your product when it is purchased. All you need to provide when you have a warranty issue is the serial number shown on the product, the purchase order, or the order number from your purchase. For parts, please contact customer service at 877-473-5527.
The Pella Care Guarantee is available exclusively for replacement customers who purchase and install Pella products through their local Pella Window and Door Showrooms. The Pella Care Guarantee is not available through other retail stores, Pella Certified Contractors, Pella Select Contractors or independent contractors.
The Pella Care Guarantee is:
The Pella Promise is not available for purchase through lumberyards, national home centers such as Lowe’s and through independent contractors, including Pella Certified Contractors, Pella Select Contractors or builders. It also is not available on new construction or commercial jobs. See Pella Care Guarantee for limited warranty and service agreement details.
Contact our window and door experts to help you choose and install the right Pella products for you.
